Account deletion

Delete your JipJip account

You can delete your account yourself, from inside the app. This page explains how, and exactly what is removed — including the one thing that is not.

In the app (fastest)

1. Open JipJip and sign in.
2. Open the menu (top-left) → Settings.
3. Under ACCOUNT, tap Delete account.
4. Confirm with your password. Deletion happens immediately.

Your password is asked for because deletion cannot be undone — a phone someone else is holding should not be enough to destroy your account.

By email

If you can no longer sign in — a lost password, a phone you no longer have — email [email protected] from the email address the account uses, with the subject Delete my account.

Sending from the account's own address is how we confirm the request is really yours. We will not ask you for your password, and we will never ask for a card number, PIN or OTP — we do not hold any of those. Requests are actioned within 30 days, usually far sooner.

What is deleted

• Your email address and your password.
• Your access level and its period.
• Your registered devices and their identifiers.
• Your VPN sessions and any live connection credentials.
• Your redacted reliability reports (connection results, masked exit IPs).

You are signed out on every device, and the account can no longer be used to sign in.

What is kept, and why

If you ever bought Premium, the record of that purchase is kept — the amount, the currency, the date and its status — with your name removed, and with the store's purchase identifier erased along with the rest of your data.

Deleting your JipJip account does not cancel a subscription you bought from Google Play or Apple. Only the store can cancel it, so cancel it there first — otherwise you keep being charged for an account that no longer exists.

We keep the amounts because a UK company has to be able to produce its financial records. We are telling you this rather than claiming everything disappears, because that claim would not be true.

Can it be undone?

No. Deletion is permanent. If you want to use JipJip again afterwards you can create a new account with the same email address, but nothing from the old one comes back — not your access level, not your remaining data allowance, not your devices.

Subscriptions

Deleting your JipJip account does not cancel a subscription bought through Google Play or the App Store. Those are managed by the store, not by us, and must be cancelled there — otherwise the store will keep charging you:

• Google Play: Play Store app → profile → Payments & subscriptions → Subscriptions, or play.google.com/store/account/subscriptions.
• App Store: Settings → your name → Subscriptions, or apps.apple.com/account/subscriptions.

Cancel the subscription before deleting the account, or you may find yourself paying for an account that no longer exists.

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